Terms

About these terms

massprint ("we") prints the files you upload and delivers them within India. Placing an order means you agree to these terms.

Your files

You own your content. You confirm you have the right to print it and that it is lawful.

We may refuse or cancel an order we will not print, for example content that is unlawful or infringes someone else's rights. If we do, we refund you in full.

We print the file exactly as you send it. Our file check catches technical problems such as the wrong page size; it does not check spelling, wording or design.

Prices and payment

Prices are in Indian rupees and include 18% GST and shipping within India. You see the full price before you pay.

Payment is through Razorpay. Your order is placed when your payment reaches us.

Production and delivery

We dispatch within 5 business days of payment and deliver through Delhivery. Delays caused by the courier are outside our control, but a parcel that never arrives is covered below.

Cancellations, reprints and refunds

Cancellation is free until an order goes into production, with a full refund. A print that arrives damaged or misprinted, or never arrives, gets a free reprint or a full refund if you tell us within 7 days. The details are in Shipping, cancellations and refunds.

Enterprise accounts

Businesses with an enterprise account order on the terms sent with their approval: invoiced orders, monthly settlement against their GSTIN, and a minimum of ₹10,000 of orders a month.

Once approved, you pay a ₹10,000 advance at themassprint.com/business before you create the API key. Online it costs ₹10,205 by UPI or netbanking, or ₹10,310 by card, wallet, EMI or Pay Later, which covers Razorpay's fee. The advance is adjusted against your first monthly bill, and you can pay it by bank transfer instead.

Liability

Our liability for an order is limited to the amount paid for that order.

These terms are governed by the laws of India.

Changes and contact

We may update these terms; the date below changes when we do. Questions: work@msomu.com.