Privacy

What we collect

Your email address, to sign you in and send order updates.

The delivery name, address and phone number for your order.

The PDF you upload, and the order itself: product, options, amount, status and tracking.

A payment reference from Razorpay. We never see your card, UPI or bank details.

A one-way hash of your IP address, to stop anonymous uploads being abused. We do not store the address itself.

When you sign in, a session token is kept in your browser. We use no tracking cookies, no analytics and no ads.

How we use it

Only to print, deliver and support your order, and to tell you how it is going.

We never sell it, never send you marketing, and never use your files or details to train AI models.

Who sees it

Our team, to print and ship your order. Order alerts reach the team in a private Telegram group.

Cloudflare, which hosts the site and stores files and order records.

Razorpay, which takes your payment (your email and the amount).

Delhivery, which delivers your parcel (the name, address and phone number).

If you ordered through another business that uses massprint, that business also has your order details and tells you about your order itself. We do not message you.

How long we keep it

Your PDF: deleted 30 days after delivery, or 7 days after an order is canceled or never paid for. Uploads that never become an order are deleted within a day.

The delivery name, address and phone number: deleted 90 days after the order ships or ends.

Your email and the order record (product, amount and dates): kept for your order history and our accounts.

Security

Everything travels over HTTPS and is stored with Cloudflare, encrypted at rest. Files are reached only through short-lived signed links, and our admin tools sit behind a sign-in.

Your choices

Email work@msomu.com to see or delete what we hold about you. We delete it unless an order is still in progress or the law makes us keep it.