Shipping, cancellations and refunds

Shipping

We ship anywhere in India that Delhivery delivers to. We do not ship outside India yet.

Shipping is included in every price. One order ships in one parcel.

We dispatch within 5 business days of payment. You can follow your parcel on the Track page, and platforms get its tracking through our API, MCP server and webhooks. How long delivery takes after dispatch depends on your PIN code.

Before you pay

We check every file when you upload it. If something would print wrongly, we say what and how to fix it, and you pay only for a file that passes.

Your order is placed when your payment goes through.

Cancelling

Cancellation is free as long as your order has not gone into production. Cancel from the Track page.

We refund the full amount automatically.

Once printing starts, the order can no longer be canceled.

Damaged, misprinted or lost

If your print arrives damaged or misprinted, or never arrives, email work@msomu.com within 7 days of delivery (or of the expected delivery date) with your order ID and photos.

You choose: a free reprint, shipped at our cost, or a full refund.

Not covered: mistakes that are in the file you supplied, such as spelling, low-resolution images, or text placed outside the safe area. Printed colour can also differ slightly from a screen; that is not a misprint.

Refunds

Refunds go back to the card, UPI account or bank you paid with. Banks usually take 5 to 7 working days to show them.

Enterprise orders are invoiced, not prepaid, so they are settled on the monthly statement under your account terms.